In this mini-blog, we provide an overview of all the challenges that Managed Service Providers (MSPs) may encounter.
What is the definition of an MSP?
MSPs, or managed service providers, provide proactive, remote management of clients’ IT infrastructure and systems. In addition to on-premises environments, managed services provider business models can also be applied to cloud environments, multicloud environments, and hybrid environments. Therefore, MSP definitions may vary depending on the type of service that is offered.
A managed service provider may be qualified as a managed cloud service provider if it provides services in a cloud environment. However, some MSPs prefer a more general term, such as IT managed service provider, which can encompass both on-premises and cloud services.
In order to implement and maintain compliance with certain security and privacy standards and regulations, such as ISO27001 and SOC2, the use of an MSP is common.
Since MSPs provide managed and professional services related to infrastructure and platform operations, they are themselves must be compliant with security and privacy standards and regulations.
Compliance challenges faced by managed service providers
Dependence on third parties
As part of MSPs’ and their clients’ compliance with security and privacy standards and regulations, a variety of third-party tools are required. It is never easy to utilize multiple different tools, particularly when there is no single platform which is capable of gathering all the data and unifying it.
Kamanja is a unique, end-to-end solution that automates the implementation and maintenance of standards by combining all the tools required for them within one unified platform.